Shipping policy

DELIVERY RATES

Fixed delivery rates only apply for standard delivery to addresses in Canada. In order to apply the rates listed below, the customer must select the “standard delivery” option before finalizing the order. No delivery option change will be authorized afterwards. The rates listed below are available for online orders only. This offer does not apply to returns. Bô Bébé does not assume any obligation to refund completed purchases. Bô Bébé reserves the right to change these conditions and the duration of the offer without notice.

FIXED RATES ON STANDARD DELIVERY

- We ship to any address in Canada. However, please note that certain remote regions may be subject to additional fees.
- We offer free delivery for orders of at least $100 before taxes. (This offer doesn’t apply to furniture or mattresses.)*
- Shipping fees apply if the minimum purchase total isn’t reached.
- For furniture and mattress purchases, additional shipping fees are calculated based on the item and its destination.
Add items to your basket and then consult the order details to see the shipping fees.

Delivery

When you make purchases from our online store, you can choose between Standard delivery and Express delivery.

Shipping time:
Standard: 2-7 business days *
Express: 48h working hours

* 5 to 15 days for the West (Vancouver, Calgary, Winnipeg and others)

It is important to state that these delays do not apply for furniture – Different delivery companies are hired for furniture since regular companies do not handle items of this size. Shipping could take up to 3-4 weeks in extreme cases, especially in remote areas.

*For any orders available in X weeks, we order directly from the distributor.*

ASSEMBLED FURNITURE DELIVERY

- We only deliver to Montréal, Laval, the South Shore, Gatineau, Trois-Rivières, Quebec City, and Sherbrooke.
- Once your order is finalized, a representative will phone you to schedule a delivery date.

- If you haven’t received a call within seven days of placing your order, please call our customer service office at 450-669-2323 ext. 333.
- On the scheduled delivery date, you must be present at the delivery address indicated in your account from 8:00 am to 8:00 pm.
- Be sure to enter the correct information when you create your account, especially your delivery address, phone number, and email address.
- If you are not present at the address indicated in your account on the delivery date, you will be charged additional fees to get your furniture at a later date.
- It is your responsibility to inspect the furniture at the time of delivery and, if need be, inform the delivery person of any problems.

Certain regions of the country are excluded from our free shipping policy. Free shipping applies to orders shipped within Canada. The areas that do not qualify for free shipping include the Yukon, the Northwest Territories, Nunavut, Nova Scotia, New Brunswick and the following postal codes:

British Columbia
V0W, V0C, V0T, V0J, V8J, V4Z, V5A, V0V, V8G, V8C, V0T, V1J, V1G, V0E, V0B

Manitoba
R0B, R8N, R8A, R9A, R0L

Alberta
T0H, T8S, T0G, T0A, T0P

Saskatchewan
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4N, S4A

Quebec

G8P, G0V, G0W, G0T, G0H, G7A, G0G, G5B, G0C, G4T, G4X, G4Z , G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J8G, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J0J, J9P, J0Y, J9P, J9T, J9Z, J0T, J9Y. G0M.

Ontario
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, P0R.

Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A, A0H

Nova Scotia